Drilldown: GCXI Metric

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GCXI Metric > internalMetricID: T_ABANDONED_INVITE_PCT & calculation : Calculated based on the Abandoned Inviting and Offered Business Attribute metrics. or Calculated based on the Other State Time and Active Time Summarized State metrics.

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Chat (2) · Open (sync) (2) · Voice (2)
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AgentActivityPercentAbandonedInviting (2)

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