Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the (Agent > Activity > Queue) Transfer Initiated and Accepted metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or Calculated based on the Queue > Accept Time Agent and Queue > Accepted Agent metrics.

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type:
Disposition (4) · Interval (2)
mediaType:
All (4)
dataType:
Number (4)
folder:
Agent > Activity > Queue (2) · Agent > State and Reason > Interaction State (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_TRANSFER_INIT_AGENT_PCT (2) · IA_BUSY_TIME_IXN (2) · Q_ACCEPTED_AGENT_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (4) · Agent Interaction State (2) · Agent Summary Activity Report (Interaction) (2) · Supervisor Dashboard (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityQueuePercentTransferInitiated (2) · AgentStateandReasonInteractionStateIxnBusyTime (2) · QueueAvgAcceptTimeAgent (2)

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