Drilldown: GCXI Metric
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GCXI Metric > folder:
Queue > Q Consults 
& calculation :
Calculated based on the (Agent > Activity > Queue) Transfer Initiated Agent and Accepted Agent metrics. or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.
& calculation :
Calculated based on the (Agent > Activity > Queue) Transfer Initiated Agent and Accepted Agent metrics. or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. Use the filters below to narrow your results.
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