Drilldown: GCXI Metric
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GCXI Metric > internalMetricID:
T_DEFERRED 
& calculation :
Calculated based on the (Agent > Activity > Queue) Abandoned Inviting and Offered metrics. or
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.
& calculation :
Calculated based on the (Agent > Activity > Queue) Abandoned Inviting and Offered metrics. or
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. Use the filters below to narrow your results.
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