Drilldown: GCXI Metric

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GCXI Metric > internalMetricID: A_CONSULT_RECEIVED_TIME_AVG & calculation : Calculated based on the (Activity > Queue) the Consult Received Time and Consult Received Accepted metrics. or Calculated based on the Queue > Accept Time and Queue > Accepted metrics.

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Agent > Activity > Queue (2)
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displaysInFolder Premise:
None (2)
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usedIn:
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cloud:
yes (2)
premise:
yes (2)
project:
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None (2)
anchor:
AgentActivityQueueAvgConsultReceivedTime (2)

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