Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder: Queue > Q Customer & calculation : Calculated based on the (Activity > Queue) Engage Time and Accepted metrics. or Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics.

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type:
Disposition (2)
mediaType:
Chat (2) · Open (sync) (2) · Voice (2)
dataType:
Number (2)
folder:
Queue (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
Q_ABANDONED_PCT (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
Interaction Traffic Report (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Report (2) · Queue Summary Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
QueuePercentAbandonedWaiting (2)

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