Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > folder: Agent > State and Reason > Summarized State & calculation : Calculated based on the (Activity > Queue) Engage Time and Accepted metrics. or Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.

Use the filters below to narrow your results.

type:
Interval (2)
mediaType:
All (2)
dataType:
Number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
IA_STATE_RSN_TIME_NOT_READY_PCT (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
Agent Not Ready Reason Code Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2)

Showing below up to 2 results in range #1 to #2.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-10-31 19:39:49)"