Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the (Activity > Queue) Engage Time and Accepted metrics. or Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or Calculated based on the Offered Interaction State and AG2_I_AGENT_[*].ACCEPTED_EVENTUALLY metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Agent > Activity > Queue (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Summarized State (2)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
A_ENGAGE_TIME_AVG (2) · IA_NOTACCEPTED (2) · IA_STATE_RSN_TIME_NOT_READY_PCT (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Not Ready Reason Code Report (2) · Agent Queue Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityQueueAvgEngageTime (2) · AgentStateandReasonInteractionStateNotAccepted (2) · AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2)

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