Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > displaysInFolder Cloud: None & calculation : Calculated based on the (Activity > Queue) Engage Time and Accepted metrics. or Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.

Use the filters below to narrow your results.

type:
Disposition (2) · Interval (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Agent > Activity > Queue (2) · Agent > State and Reason > Interaction State (2)
displaysInFolder:
None (2)
displaysInFolder Cloud: (Click arrow to add another value)
displaysInFolder Premise:
None (2)
internalMetricID:
A_ENGAGE_TIME_AVG (2) · IA_NOT_READY_OUT_TIME_PCT (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
Agent Not Ready Report (2) · Agent Queue Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityQueueAvgEngageTime (2) · AgentStateandReasonInteractionStatePercentNotReadyOutTime (2)

Showing below up to 2 results in range #1 to #2.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-10-31 17:04:09)"