Drilldown: GCXI Metric
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GCXI Metric > folder:
Agent > State and Reason > Summarized State 
& calculation :
Calculated based on the (Activity > Queue) Engage Time and Accepted metrics. or
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics.
& calculation :
Calculated based on the (Activity > Queue) Engage Time and Accepted metrics. or
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. Use the filters below to narrow your results.
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