Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the (Activity > Queue) Engage Time and Accepted metrics. or Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. or Calculated based on the Invite Time and Invite Business Attribute metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > State and Reason > Interaction State (2)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
A_ENGAGE_TIME_AVG (2) · IA_INVITE_TIME_PCT (2) · T_INVITE_TIME_AVG (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Interaction State (2) · Agent Queue Report (2) · Agent Summary Activity Report (Interaction) (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityAvgInviteTime (2) · AgentActivityQueueAvgEngageTime (2) · AgentStateandReasonInteractionStatePercentInviteTIme (2)

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