Drilldown: GCXI Metric
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GCXI Metric > folder:
Queue > Q Customer & Consults > Abandoned Waiting ST1 
& calculation :
Calculated as the value of the Chat > Messages From Agent metric divided by the value of the Chat > Media Sessions metric. or
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.
& calculation :
Calculated as the value of the Chat > Messages From Agent metric divided by the value of the Chat > Media Sessions metric. or
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. Use the filters below to narrow your results.
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