Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated as the value of the Chat > Agent > Interactions Less Time to Accept metric divided by the value of the Chat > Agent > Accepted metric. or Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.

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type:
None (2) · Interval (2)
mediaType:
None (2) · All (2) · All (Except Chat) (2)
dataType:
number (4)
folder:
Agent > State and Reason > Interaction State (2) · Chat > Agent (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · IA_BUSY_TIME_IXN (2) · IA_CONSULT_RECEIVED_TIME_PCT (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Interaction State (2) · Agent Interval Based Report (2) · Agent Summary Activity Report (Interaction) (2) · Interactions Acceptance Report (2) · Supervisor Dashboard (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonInteractionStateIxnBusyTime (2) · AgentStateandReasonInteractionStatePercentConsultReceivedTime (2) · ChatAgentPercentInteractionsLessTimetoAccept (2)

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