Drilldown: GCXI Metric
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GCXI Metric > folder:
Detail > Handling Attempt 
& calculation :
Calculated as the value of the Chat > Agent > Alert Duration metric divided by the value of the Chat > Agent > Accepted metric. or
Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics.
& calculation :
Calculated as the value of the Chat > Agent > Alert Duration metric divided by the value of the Chat > Agent > Accepted metric. or
Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics. Use the filters below to narrow your results.
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