Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated as the value of First Response Wait Time minus the value of First Agent Wait Time. or Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.

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None (2) · Interval (2)
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None (2) · All (2)
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Agent > State and Reason > Interaction State (2) · Chat (2)
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None (2) · IA_NOT_READY_OUT_TIME_PCT (2)
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None (2) · Agent Not Ready Report (2)
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anchor:
AgentStateandReasonInteractionStatePercentNotReadyOutTime (2) · ChatFirstResponseAgentTime (2)

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