Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated as the value of First Response Wait Time minus the value of First Agent Wait Time. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.

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None (2) · Interval (2)
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Agent > State and Reason > Interaction State (2) · Chat (2)
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None (2) · IA_BUSY_TIME_IXN (2)
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None (2) · Agent Interaction State (2) · Agent Summary Activity Report (Interaction) (2) · Supervisor Dashboard (2)
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AgentStateandReasonInteractionStateIxnBusyTime (2) · ChatFirstResponseAgentTime (2)

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