Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated as the sum of the Queue > Q Consults > Consult Redirected and Queue > Q Consults > Consult Abandoned Inviting metrics. or Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. or Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (2) · All (except Chat) (4)
dataType:
Number (4)
folder:
Agent > State and Reason > Interaction State (2) · Queue > Q Consults (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
IA_CONSULT_RECEIVED_TIME_PCT (2) · IA_NOT_READY_OUT_TIME_PCT (2) · QC_CONSULT_NOTACCEPTED (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Interval Based Report (2) · Agent Not Ready Report (2) · Agent Summary Activity Report (Interaction) (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonInteractionStatePercentConsultReceivedTime (2) · AgentStateandReasonInteractionStatePercentNotReadyOutTime (2) · QueueConsultsConsultNotAccepted (2)

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