Drilldown: GCXI Metric
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GCXI Metric > internalMetricID:
IA_INVITE_TIME_PCT 
& calculation :
Calculated as the sum of the Queue > Handle Time, Accepted Agent, and Consult Received Accepted metrics. or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.
& calculation :
Calculated as the sum of the Queue > Handle Time, Accepted Agent, and Consult Received Accepted metrics. or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. Use the filters below to narrow your results.
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