Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated as the sum of the Queue > Handle Time, Accepted Agent, and Consult Received Accepted metrics.
or
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics.
or
Calculated based on the Other State Time and Active Time Summarized State metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
Agent Interaction State (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Report (Active) (2) ·
Agent Summary Activity Report (Interaction) (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Queue Summary Report (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
Showing below up to 4 results in range #1 to #4.
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