Drilldown: GCXI Metric
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GCXI Metric > folder:
Chat > Thread 
& calculation :
Calculated as the sum of the Queue > Abandoned Inviting and Queue > Q Consults > Consult Abandoned Inviting metrics. or
Calculated based on the Other State Time and Active Time Summarized State metrics.
& calculation :
Calculated as the sum of the Queue > Abandoned Inviting and Queue > Q Consults > Consult Abandoned Inviting metrics. or
Calculated based on the Other State Time and Active Time Summarized State metrics. Use the filters below to narrow your results.
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