Drilldown: GCXI Metric
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GCXI Metric > folder:
Chat > Thread 
& calculation :
Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.
& calculation :
Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. Use the filters below to narrow your results.
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