Drilldown: GCXI Metric
Choose a table:
- AppSection (42)
- Application (19)
- ArchitectureArticle (1)
- Article (6718)
- ArticleCloudRN (89)
- ArticleGlossary (0)
- ArticleHelmRN (43)
- ArticleIndexRN (2)
- ArticleKVP (3)
- ArticleMaturity (64)
- ArticlePEServiceArchitecture (57)
- ArticlePEServiceDeploy (60)
- ArticlePEServiceMetrics (103)
- ArticlePEServiceObservability (44)
- ArticlePEServicePorts (14)
- ArticlePEServiceUpgrade (35)
- ArticleServiceHA (45)
- ArticleServiceUpgrade (0)
- ArticleSimplified (24)
- ArticleUnstructured (740)
- ArticleUpgrades (0)
- BDSMetric (61)
- Boilerplate (10)
- Browser (7)
- CAPDetails (6)
- CSDTArticle (2)
- CapabilitiesTable (28)
- CapabilitiesUseCasesTable (11)
- CloudRN (56)
- Component (70)
- ComponentRN (1493)
- ContentAreaLandingPage (8)
- ContentAreaLandingPageSection (37)
- ContentAreaSection (8)
- CustomArticle1 (0)
- CustomSection1 (120)
- DRType (4)
- DefinePlatforms (6)
- DeploymentType (5)
- DeprecationNotices (40)
- EOL (813)
- EOL XR (3)
- EngageRole (4)
- EngageServices (4)
- Environment (4)
- FAQ (41)
- FAQ Article (8)
- FeatureSection (118)
- FeatureTopic (5)
- FeatureTopicCategory (13)
- GCXI Attribute (866)
- GCXI Folder (142)
- GCXI Form (132)
- GCXI Metric (2044)
- GCXI Report (210)
- GEC AzAWSDiffs UseCases (44)
- GEcCap (81)
- GEcCompliance (9)
- GEcTelCon (19)
- GEcUC (42)
- GenerateCargoContent (1)
- GetStarted (21)
- GlossaryTooltip (1)
- HAType (5)
- HIW (40)
- HelmChartParameter (0)
- IncludedService (64)
- IncludedServiceHA (18)
- IncludedServiceUpgradeStrategy (28)
- Issue (4932)
- IssueCategory (8)
- IssueType (0)
- JDTest FeatureSupport (5)
- JiraIssue (10)
- KBArticle (4)
- KVP (83)
- MLSummary (15)
- MintyDocsGlossary (0)
- MintyDocsManual (407)
- MintyDocsProduct (146)
- MintyDocsProductLandingSections (560)
- MintyDocsVersion (247)
- Notices (437)
- PDMColumn (3423)
- PDMIndexItem (274)
- PDMRef (1102)
- PDMTable (286)
- PDMView (28)
- PDMViewColumn (282)
- PDMs SubjectArea (0)
- PEAlert (851)
- PEArchitecture (17)
- PEArchitectureSection (0)
- PEBlueGreenUpgrade (5)
- PEC Applications MasterList (20)
- PEC User Role MasterList (4)
- PEConfigOption (146)
- PEConnections (809)
- PEEvent (66)
- PEEventAttr (94)
- PEMetric (2042)
- PEMetric JD2 (4)
- PEMonitoring (105)
- PEPorts (66)
- PEPrerequisites (55)
- PESystemMetric (18)
- PageType (11)
- Platform (0)
- PrimaryUnitValues (2)
- Product (8)
- ProductCategory (4)
- ProductLine (4)
- ProductLineCategory (4)
- Protocols (17)
- PublicUseCase (12)
- RNElements (10234)
- RNSection (49)
- RTR Stats (109)
- ReleaseCategory (0)
- ReleaseType (6)
- Role (7)
- SMART AdditionalBenefits (0)
- SMART Benchmark MasterList (58)
- SMART Benefits (699)
- SMART BusinessImageFlow (170)
- SMART Canonical (115)
- SMART CloudAssumptions (3)
- SMART DataSheetFlow (569)
- SMART DistributionImageFlow (14)
- SMART HybridAssumptions (1)
- SMART Meta (115)
- SMART Popular (9)
- SMART PremiseAssumptions (5)
- SMART SolutionAboutPage (40)
- SMART UseCase (116)
- SMART Versions (0)
- SOW (5)
- SalesUseCase (0)
- Section (17278)
- SectionBrowser (35)
- SectionThirdPartyItem (222)
- SecurityBoilerplate (104)
- SelfHelpManual (2)
- Service (27)
- ServiceGroup (0)
- SimpleArticle (4)
- SimpleSection (7)
- StandardMetadataFeatureTopic (0)
- StandardMetadataFeatureTopicCategory (0)
- StandardMetadataRole (0)
- TSSection (699)
- TaskSummary (71)
- Test Capabilities (89)
- ThirdPartyItem (19)
- TrafficTypes (4)
- Type (8)
- UITab (50)
- UpgradeMode (0)
- UpgradeStrategy (3)
- Version (4)
- VersionCategory (4)
- VideoGallery (12)
- Videos (676)
- WorkspaceArticle (164)
- All pages (18355)
GCXI Metric > mediaType
:
All (Except email)
or
Open (sync)
& calculation
:
Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics.
or
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics.
or
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics.
or
None
& project:
None ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
None (6) ·
A_ABANDONED_INVITING (2) ·
A_AGENT_DISCONNECT_FIRST (2) ·
A_CONFERENCE_INITIATED (2) ·
A_CONFERENCE_RECEIVED_ACCEPTED (2) ·
IRF_CONFERENCE_INITIATED_TIME (2) ·
IRF_CONFERENCE_RECEIVED_TIME (2) ·
QC_CONSULT_ABANDONED (2) ·
QC_CONSULT_ABANDONED_INVITE (2) ·
QC_CONSULT_ABANDONED_SHORT (2) ·
QC_CONSULT_ABANDONED_STANDARD (2) ·
QC_CONSULT_ABANDONED_STANDARD_TIME (2) ·
QC_CONSULT_ABANDONED_TIME (2) ·
QC_CONSULT_ABANDONED_TIME_MAX (2) ·
Q_ABANDONED (2) ·
Q_ABANDONED_INVITE (2) ·
Q_ABANDONED_SHORT (2) ·
Q_ABANDONED_STANDARD (2) ·
Q_ABANDONED_STANDARD_TIME (2) ·
Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1, Q_ABANDONED_STI_2, and so on) (2) ·
Q_ABANDONED_TIME (2) ·
Q_ABANDONED_TIME_MAX (2) ·
Q_CONFERENCE_INIT_AGENT (2) ·
T_ABANDONED (2) ·
T_ABANDONED_INVITING (2) ·
T_ABANDONED_TIME (2) ·
T_ABANDONED_TIME_MAX (2) ·
T_CONFERENCE_INIT_AGENT (2)
dbTable:
None (8) ·
Abandon Delay Report (2) ·
Agent Conduct Report (2) ·
Agent Performance Dashboard (2) ·
Agent Report (2) ·
Agent Transfer Summary Report (2) ·
Agent Utilization Report (2) ·
Campaign Summary Report (2) ·
Contact Center Dashboard (2) ·
Contact Center Report (2) ·
Interaction Handling Attempt Report (2) ·
Interaction Traffic Group Report (2) ·
Interaction Traffic Report (2) ·
Interaction Volume Business Attribute Report (2) ·
Interaction Volume Business Result Report (2) ·
Pre-Agent Termination Report (2) ·
Queue Dashboard (2) ·
Queue Outline Report (2) ·
Queue Report (2) ·
Queue Summary Report (2) ·
Transfer Dashboard (2)
AgentActivityAgentDisconnectFirst (2) ·
AgentActivityConferenceAcceptedTime (2) ·
AgentActivityConferenceInitiated (2) ·
AgentActivityConferenceReceivedAccepted (2) ·
AgentActivityQueueAbandonedInviting (2) ·
AgentActivityQueueAgentDisconnectFirst (2) ·
AgentActivityQueueConferenceInitiated (2) ·
BusinessAttributeBACustomerAbandonedInviting (2) ·
BusinessAttributeBACustomerAbandonedWaiting (2) ·
BusinessAttributeBACustomerAbandonedWaiting_Time (2) ·
BusinessAttributeBACustomerConferenceInitatedAgent (2) ·
BusinessAttributeBACustomerMaxAbandonedWaitingTime (2) ·
DetailHandlingAttemptConferenceInitiatedTime (2) ·
DetailHandlingAttemptConferenceReceivedTime (2) ·
DetailHandlingAttemptConsultInitiatedTime (2) ·
QueueAbandonedInviting (2) ·
QueueAbandonedWaiting (2) ·
QueueAbandonedWaitingTime (2) ·
QueueConferenceInitiatedAgent (2) ·
QueueConsultsConsultAbandonedInviting (2) ·
QueueConsultsConsultAbandonedWaiting (2) ·
QueueConsultsConsultAbandonedWaitingTime (2) ·
QueueConsultsConsultShortAbandonedWaiting (2) ·
QueueConsultsConsultStandardAbandonedWaiting (2) ·
QueueConsultsConsultStandardAbandonedWaitingTime (2) ·
QueueConsultsMaxConsultAbandonedWaitingTime (2) ·
QueueConsultsMaxConsultAbandonedWaitingTimeFmt (2) ·
QueueCustomerAndConsultsAbandonedWaitingAbandonedWaitingST120 (2) ·
QueueCustomerStandardAbandonedWaiting (2) ·
QueueMaxAbandonedWaitingTime (2) ·
QueueMaxAbandonedWaitingTimeFmt (2) ·
QueueQCustomerConsultsStandardAbandonedWaitingTime (2) ·
QueueShortAbandonedWaiting (2) ·
QueueStandardAbandonedWaitingTime (2)
Showing below up to 8 results in range #1 to #8.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)