Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > State and Reason > Interaction State (2) · Queue (2) · Queue > Q Customer & Consults (2)
displaysInFolder:
None (4) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · IA_BUSY_TIME_IXN (2) · Q_ABANDONED_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Interaction State (2) · Agent Summary Activity Report (Interaction) (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Queue Dashboard (2) · Queue Report (2) · Queue Summary Report (2) · Supervisor Dashboard (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonInteractionStateIxnBusyTime (2) · QueueAvgAbandonedWaitingTime (2) · QueueQCustomerConsultsStandardAbandonedWaitingTime (2)

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