Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions.
or
Calculated based on the Not Ready Time and Active Time Summarized State metrics.
or
Calculated based on the Queue > Accept Time and Queue > Accepted metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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None (2) ·
Agent Not Ready Reason Code Report (2) ·
Agent Not Ready Report (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Email Report (2) ·
Agent Summary Activity Report (Active) (2) ·
Agent Task Dashboard (2) ·
Interaction Traffic Group Report (2) ·
Interaction Traffic Report (2) ·
Model Efficiency (2) ·
Predictive Routing - AHT & QUEUE (2) ·
Predictive Routing - Model Efficiency (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Predictive Routing Operational Report (2) ·
Predictive Routing Queue Statistics Report (2) ·
Queue Dashboard (2) ·
Queue Report (2) ·
Queue Summary Report (2) ·
Supervisor Dashboard (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
Showing below up to 6 results in range #1 to #6.
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