Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions.
or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.
or
Calculated based on the Queue > Accept Time and Queue > Accepted metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
None (2) ·
Agent Not Ready Report (2) ·
Interaction Traffic Group Report (2) ·
Interaction Traffic Report (2) ·
Model Efficiency (2) ·
Predictive Routing - AHT & QUEUE (2) ·
Predictive Routing - Model Efficiency (2) ·
Predictive Routing Operational Report (2) ·
Predictive Routing Queue Statistics Report (2) ·
Queue Dashboard (2) ·
Queue Report (2) ·
Queue Summary Report (2)
Showing below up to 6 results in range #1 to #6.
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