Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions. or
Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics.
& usedIn:
Interaction Handling Attempt Report
:
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions. or
Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics.
& usedIn:
Interaction Handling Attempt Report Use the filters below to narrow your results.
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