Drilldown: GCXI Metric

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GCXI Metric > type: Disposition & calculation : Calculated as the sum of AG2_AGENT_[*].CONSULT_RCV_WARM_ENGAGE_TIME and AG2_AGENT_[*].CONSULT_RCV_WARM_HOLD_TIME, or AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_ENGAGE_TIME and AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_HOLD_TIME or Calculated based on the Queue > Accept Time Agent and Queue > Accepted Agent metrics.

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All (2) · Voice (2)
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Agent > Activity (2) · Queue (2)
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Outbound Contact > Agent Contact (2) · Queue > Q Customer (2)
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A_CONSULT_RCV_WARM_TIME (2) · Q_ACCEPTED_AGENT_TIME_AVG (2)
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AgentActivityConsultReceivedWarmTime (2) · QueueAvgAcceptTimeAgent (2)

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