Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated as the difference between the values of the Chat Bot > Initiated and Chat Bot > Rejected metrics. or Calculated based on the Invite Time and Invite Business Attribute metrics. or Calculated based on the Queue > Accept Time and Queue > Accepted metrics.

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type:
Disposition (6)
mediaType:
None (2) · All (4)
dataType:
None (2) · Number (4)
folder:
Agent > Activity (2) · Chat Bot (2) · Queue (2)
displaysInFolder:
None (4) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
None (2) · Q_ACCEPTED_TIME_AVG (2) · Q_ASA (2) · T_INVITE_TIME_AVG (2)
dbTable:
None (6)
calculation: (Click arrow to add another value)
usedIn:
None (4) · Bot Dashboard (2) · Bot Sessions Overall (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Report (2) · Queue Summary Report (2)
cloud:
no (2) · yes (4)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
AgentActivityAvgInviteTime (2) · ChatBotStarted (2) · QueueASA (2) · QueueASAFmt (2) · QueueAvgAcceptTime (2)

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