Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated as the difference between the value of the Callback > Offered and Callback > Accepted metrics.
or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.
or
Calculated based on the Other State Time and Active Time Summarized State metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
Agent Not Ready Reason Code Report (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Report (Active) (2) ·
Callback Summary Report (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
Showing below up to 4 results in range #1 to #4.
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