Drilldown: GCXI Metric
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GCXI Metric > folder:
Designer > Session Block 
& calculation :
Calculated as the difference between the value of the Callback > Offered and Callback > Accepted metrics. or
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.
& calculation :
Calculated as the difference between the value of the Callback > Offered and Callback > Accepted metrics. or
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. Use the filters below to narrow your results.
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