Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Warm metrics.
or
Calculated based on the Other State Time and Active Time Summarized State metrics.
or
Calculated based on the Queue > Accepted Agent and Queue > Q Customer > Offered metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
Agent Summarized State (2) ·
Agent Summary Activity Report (Active) (2) ·
Daily Transfer Summary Report (2) ·
Interaction Traffic Report (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2) ·
Transfer Dashboard (2)
Showing below up to 6 results in range #1 to #6.
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