Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Agent Warm metrics. or
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics.
& usedIn:
AHT
:
Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Agent Warm metrics. or
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics.
& usedIn:
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