Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > calculation : Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics. or Calculated based on the Not Ready Time and Active Time Summarized State metrics. or Calculated based on the Offered Interaction State and AG2_I_AGENT_[*].ACCEPTED_EVENTUALLY metrics.

Use the filters below to narrow your results.

type:
Disposition (2) · Interval (2)
mediaType:
None (2) · All (2)
dataType:
None (2) · Number (2)
folder:
Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Summarized State (2) · Business Attribute > BA Customer (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · IA_NOTACCEPTED (2) · IA_NOT_READY_TIME_PCT (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Not Ready Reason Code Report (2) · Agent Not Ready Report (2) · Agent Summarized State (2) · Agent Summary Activity Email Report (2) · Agent Summary Activity Report (Active) (2) · Agent Task Dashboard (2) · Agent Transfer Summary Report (2) · Daily Transfer Summary Report (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Supervisor Dashboard (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2) · Transfer Dashboard (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonInteractionStateNotAccepted (2) · AgentStateandReasonSummarizedStatePercentNotReadyTIme (2) · BusinessAttributeBACustomerTransferAcceptedCold (2)

Showing below up to 4 results in range #1 to #4.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-08-17 12:17:59)"