Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics.
or
Calculated based on the Invite Time and Invite Business Attribute metrics.
or
Calculated based on the Other State Time and Active Time Summarized State metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
None (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Report (Active) (2) ·
Agent Transfer Summary Report (2) ·
Daily Transfer Summary Report (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2) ·
Transfer Dashboard (2)
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