Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics. or
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.
& usedIn:
Assisted Service Interactions by Last Milestone Report
:
Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics. or
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.
& usedIn:
Assisted Service Interactions by Last Milestone Report Use the filters below to narrow your results.
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