Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Premise: None & calculation : Calculated as iWD > Email > Agent Reply - iWD > Email > Agent Reply QA Review or Calculated based on the Queue > Accepted Agent and Queue > Q Customer > Offered metrics.

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type:
None (2) · Disposition (2)
mediaType:
All (2) · email (2)
dataType:
None (2) · Number (2)
folder:
iWD > Email (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise: (Click arrow to add another value)
internalMetricID:
None (2) · Q_ACCEPTED_AGENT_PCT (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Interaction Traffic Report (2) · Outbound Email Report (2)
cloud:
None (2) · yes (2)
premise:
None (2) · yes (2)
project:
None (4)
notproject:
None (4)
anchor:
iWDEmailAgentReplywithoutQAReview (2) · QueuePercentAcceptedAgent (2)

Showing below up to 4 results in range #1 to #4.

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