Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated as iWD > Email > Agent Reply - iWD > Email > Agent Reply QA Review or Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. or Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.

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type:
None (2) · Interval (2)
mediaType:
All (2) · email (2)
dataType:
None (2) · Number (2)
folder:
Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Summarized State (2) · iWD > Email (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · IA_INVITE_TIME_PCT (2) · IA_STATE_RSN_TIME_NOT_READY_PCT (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Interaction State (2) · Agent Not Ready Reason Code Report (2) · Agent Summary Activity Report (Interaction) (2) · Outbound Email Report (2)
cloud:
None (2) · yes (2)
premise:
None (2) · yes (2)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonInteractionStatePercentInviteTIme (2) · AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2) · iWDEmailAgentReplywithoutQAReview (2)

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