Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder: Outbound Contact > Agent Contact & dbTable : AG2_QUEUE_*.GPM_ERROR or None & calculation : Calculated as Handle Time divided by the sum of Accepted Interactions and Received Consultations. or Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. & usedIn: Agent Report & cloud: yes

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Agent > Activity (2)
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displaysInFolder Cloud:
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displaysInFolder Premise:
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internalMetricID:
A_HANDLE_TIME_AVG (2)
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yes (2)
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AgentActivityAvgHandleTime (2)

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