Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated as Handle Time divided by the sum of Accepted Interactions and Received Consultations.
or
Calculated based on the Invite Time and Invite Business Attribute metrics.
or
Calculated based on the Not Ready Time and Active Time Summarized State metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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