Drilldown: GCXI Metric

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GCXI Metric > folder: Agent > Activity & calculation : Calculated as Engage Time divided by Accepted Agent metrics. or Calculated based on the Other State Time and Active Time Summarized State metrics.

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Agent Activity (2) · Agent Group Business Attribute Report (2) · Agent Group Interaction Handling Report (2) · Agent Outbound Campaign Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Task Dashboard (2) · Agent Utilization Report (2) · Supervisor Dashboard (2) · Task Routing Agent Activity (2) · Task Routing Agent Group Activity (2)
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AgentActivityAvgEngageTime (2)

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