Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated as Engage Time divided by Accepted Agent metrics. or
Calculated based on the Not Ready Time and Active Time Summarized State metrics.
& usedIn:
Predictive Routing - AHT & QUEUE
:
Calculated as Engage Time divided by Accepted Agent metrics. or
Calculated based on the Not Ready Time and Active Time Summarized State metrics.
& usedIn:
Predictive Routing - AHT & QUEUE Use the filters below to narrow your results.
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