Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated as Engage Time divided by Accepted Agent metrics.
or
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics.
or
Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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None (2) ·
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Agent Outbound Campaign Report (2) ·
Agent Performance Dashboard (2) ·
Agent Report (2) ·
Agent Summary Activity Report (Interaction) (2) ·
Agent Task Dashboard (2) ·
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Supervisor Dashboard (2) ·
Task Routing Agent Activity (2) ·
Task Routing Agent Group Activity (2)
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