Drilldown: GCXI Metric
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- RNElements (10234)
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- Type (8)
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- UpgradeMode (0)
- UpgradeStrategy (3)
- Version (4)
- VersionCategory (4)
- VideoGallery (12)
- Videos (676)
- WorkspaceArticle (164)
- All pages (18392)
GCXI Metric > folder:
Queue > Q Consults
& calculation :
Calculated as Chat > Agent > Focus Time divided by Chat > Agent > Accepted Unique. or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.
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