Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated as Chat > Agent > Focus Time divided by Chat > Agent > Accepted Unique. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or None

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type:
None (16) · Detail (6) · Disposition (18) · Dispostion (2) · Interval (2)
mediaType:
None (18) · All (12) · All (except Chat) (6) · All (except Email) (8) · Async (4) · Chat (10) · email (2) · Open (sync) (6) · Voice (12)
dataType:
None (20) · AG2_SDR_SESSION_*.DURATION (2) · AG2_SDR_SURVEY_*.NO_MATCH_ERROR (2) · Character (2) · Date (2) · Number (16)
folder:
Other values:
displaysInFolder:
None (24) · Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Summarized State (2) · Designer > Session Milestone (2) · Designer > Survey (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Email (2) · iWD > Queue (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (4) · Queue > Q Consults (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (24) · "none" (2) · iWD > Email (2)
displaysInFolder Premise:
None (24)
internalMetricID:
None (22) · ??? (10) · A_GROUP_COMBINATION (4) · T_DATE_TIME_KEY (4)
Other values:
dbTable:
None (10) · IF_IRF_GPM_FACT_GI2.AGENT_SCORE (4) · AG2_QUEUE_*.GPM_ERROR (4) · IF_IRF_GPM_FACT_GI2.WAIT_TIME (4) · AG2_AGENT_[*].GROUP_COMBINATION_KEY (4)
Other values:
calculation: (Click arrow to add another value)
usedIn:
None (22) · Survey Statistics Report (4) · Campaign Summary Report (4) · Bot Dashboard (4) · Predictive Routing - AHT & QUEUE (4) · Agent Outbound Campaign Report (4) · Agent Transfer Summary Report (4) · Transfer Dashboard (4)
Other values:
cloud:
None (2) · no (4) · yes (22)
premise:
None (2) · no (2) · yes (24)
project:
None (24)
notproject:
None (24)
anchor:
Other values:

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