Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated as Active Time minus Ready and Not-Ready time, divided by the difference between Active and Not-Ready time. or None & usedIn: None

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type:
None (16) · Detail (4) · Disposition (16) · Dispostion (2) · Interval (2)
mediaType:
None (16) · All (10) · All (except Chat) (6) · All (except Email) (8) · Async (2) · Chat (8) · Open (sync) (4) · Voice (10)
dataType:
None (16) · Character (2) · Number (16)
folder:
Other values:
displaysInFolder:
None (22) · Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > State and Reason > Summarized State (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Email (2) · iWD > Queue (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (2) · Queue > Q Consults (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (22) · "none" (2)
displaysInFolder Premise:
None (22)
internalMetricID:
None (20) · ??? (8) · A_GROUP_COMBINATION (4)
Other values:
dbTable:
None (4) · AG2_QUEUE_*.GPM_ERROR (4) · AG2_AGENT_[*].GROUP_COMBINATION_KEY (4)
Other values:
calculation: (Click arrow to add another value)
usedIn: (Click arrow to add another value)
cloud:
None (2) · no (2) · yes (22)
premise:
None (2) · no (2) · yes (22)
project:
None (22)
notproject:
None (22)
anchor:
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