Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Premise: None & calculation : Calculated as Active Time minus Ready and Not-Ready time, divided by the difference between Active and Not-Ready time. or Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.

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type:
Interval (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Agent > State and Reason > Summarized State (2)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise: (Click arrow to add another value)
internalMetricID:
IA_OCCUPANCY_PCT (2) · IA_STATE_RSN_TIME_NOT_READY_PCT (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
Agent Not Ready Reason Code Report (2) · Agent Summarized State (2) · Agent Summary Activity Email Report (2) · Agent Summary Activity Report (Active) (2) · Agent Task Dashboard (2) · Agent Utilization (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Active Time & Predictive) (2) · Supervisor Dashboard (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2) · AgentStateandReasonSummarizedStatePercentOccupancy (2)

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