Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated as AG2_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME plus AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME or as AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME plus AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD_TIME or Calculated based on the Invite Time and Invite Business Attribute metrics. or Calculated based on the Not Ready Time and Active Time Summarized State metrics.

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type:
Disposition (4) · Interval (2)
mediaType:
All (2) · All (except Chat) (2)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > State and Reason > Summarized State (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Consults (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
IA_NOT_READY_TIME_PCT (2) · QC_CONSULT_RECEIVED_TIME (2) · T_INVITE_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Not Ready Reason Code Report (2) · Agent Not Ready Report (2) · Agent Summarized State (2) · Agent Summary Activity Email Report (2) · Agent Summary Activity Report (Active) (2) · Agent Task Dashboard (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Queue Summary Report (2) · Supervisor Dashboard (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgInviteTime (2) · AgentStateandReasonSummarizedStatePercentNotReadyTIme (2) · QueueConsultReceivedTime (2)

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