Drilldown: GCXI Metric
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- All pages (18396)
GCXI Metric > internalMetricID:
T_WRAP_TIME_AVG 
& calculation :
Calculated as (Activity > Queue) Handle Time divided by the sum of Accepted Interactions and Received Consultations. or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.
& calculation :
Calculated as (Activity > Queue) Handle Time divided by the sum of Accepted Interactions and Received Consultations. or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. Use the filters below to narrow your results.
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