Drilldown: GCXI Metric

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GCXI Metric > folder: Agent > State and Reason > Interaction State & calculation : Calcualted based on the Queue > Consult Entered and Queue > Consult Short Abandoned Waiting metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.

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