Drilldown: GCXI Metric
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- Videos (676)
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- All pages (18392)
GCXI Metric > folder:
Chat > Agent 
& calculation :
Caclulated as Queue > Handle Time divided by the sum of Queue > Accepted Agent plus Queue > Consult Received Accepted. or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.
& calculation :
Caclulated as Queue > Handle Time divided by the sum of Queue > Accepted Agent plus Queue > Consult Received Accepted. or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. Use the filters below to narrow your results.
type:
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displaysInFolder:
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displaysInFolder Cloud:
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displaysInFolder Premise:
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internalMetricID:
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dbTable:
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